An evolution of customer experience (CX) was to be expected. Throughout modern history, organizations have encountered internal and external challenges that changed how they interact
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Customer experience (CX) defines a customer’s journey with a company, including both direct and indirect touchpoints. Businesses that place the emotional needs of the buyer
Read moreNon-disruptive SAP ERP modernization on IBM Power
SAP ECC has been the ERP solution for over two decades that runs the core business of many global enterprises. While SAP released their next-generation
Read moreThe most important AI trends in 2024
2022 was the year that generative artificial intelligence (AI) exploded into the public consciousness, and 2023 was the year it began to take root in
Read moreThe history of ESG: A journey towards sustainable investing
The term ESG, or environmental, social and governance, is well-known in the investor community. It refers to a set of metrics used to measure an
Read moreThe history of climate change
Tackling global climate change and tracking greenhouse gas emissions has become an all-hands-on-deck endeavor. The World Bank recently launched an initiative, in collaboration with NASA
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